How to apply for this position:
The employer has requested that WorkSource Oregon pre-screen all applicants for this position. Please contact your local WorkSource Oregon office if you wish to apply for this job.
Requirements:
* Bachelors Degree in Computer Science or Information Systems
* 2 years of supervisory experience in a Network Operations Center (NOC)
** 4 years progressive, professional experience in an Information Technology environment, in addition to the 2 years supervisory experience can be substituted for the 4 year degree **
* Expert knowledge in at least a single IT discipline (networking, systems, software development, VoIP or wireless) AND strong knowledge in at least 2 others
* Valid driver's license to operate company vehicles
Employer Comments:
* The Technology Operations Supervisor savors relationships with technology and individuals through successful execution of operational goals, reliability management, and regular contributions of keen technical expertise. Routine tricks include tactical project management, leading a nimble cross - functional team, and being adaptive and responsive to customer need *
Job Duties:
* Represent the Technology Operations Center (TOC) in cross - functional operational meetings and projects
* Manage through resolution operational impacts on product performance including video, voice, wireless, and data services
* Manage and continue to acquire or develop tools for monitoring of all relevant TOC functions in order to meet specified Service Level Agreements (SLA) targets
* Manage technology operations staff in order to utilize the process and tools in solving operational challenges as they arise
* Analyze TOC activities and documented resolutions, identify problem areas, devices and deliver solutions to enhance quality of service and prevent future issues
* Ensure timely and complete outage resolutions as related to technology; Assist Department Managers with outage and planned maintenance activities utilizing Company escalation and change management procedures
* Manage TOC staffing schedules ensuring daily operational, on call, and project needs are met
* Interview and assist in the recruitment, hiring, evaluating, and development of TOC team
* Train, coach, review, and mentor TOC operational staff
* Project management of tactical technology projects as assigned
* Other duties as assigned
** Employer will conduct pre - employment drug screen and background check **
Job Classification: Computer and Information Systems Managers
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Driver License Information
Required:
Non-Commercial Drivers License
Compensation
Salary:
Depending on Experience
Job Requirements
Experience Required: At least 2 years
Education Required: Bachelors
Minimum Age: 18
Gender: N/A
Employer Will Perform:
Background Check, Drug Test, DMV records check
Please remember, to apply for these jobs you must be a U.S. Citizen, a Legal
Permanent Resident, or otherwise authorized to work in the United States.
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