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Job Listing ID:  1103846        Job Title:   Bilingual (Spanish) Mortgage Collections Specialist             
Application Deadline:  Open Until Filled Job Location:  Beaverton
Date Posted:  06/24/2014 Hours Worked Per Week:  40
Computer Skills:  N/A Shift:   Day Shift, Swing Shift
Occupational Skills:  N/A Duration of Job:   Full Time, more than 6 months
How to apply for this position:
The employer has requested that WorkSource Oregon pre-screen all applicants for this position.  Please contact your local WorkSource Oregon office if you wish to apply for this job.

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Job Summary:  *****Opportunity Offered Through A Staffing Service*****

********Multiple Openings Available********

REQUIREMENTS:
* High School Diploma or equivalent
* Bilingual in English / Spanish to communicate with customers whose primary language is Spanish
* Customer service skills
* Communication skills
* Problem solving skills
* Skills to multitask with attention to detail
* Proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Access

PREFERRED:
* 3 months call center and mortgage servicing experience

JOB DUTIES:
* Handle inbound and outbound calls to proactively collaborate with customers, third parties, and attorneys to initiate collections, retention, or liquidation remedies
* Document all customer contact in accordance with established procedures
* Complete a root cause analysis during customer phone calls to determine their ability to pay and their understanding of their financial situation
* Understand how to tactfully communicate difficult / sensitive information
* Handle, resolve, defuse, and escalate issues in a tactful manner
* Meet call center performance metrics as set out by leadership to achieve business objectives and goals
* Send appropriate workout letters according to established procedures, regulatory and compliance standards, and timelines
* Understand government programs and GSE loan servicing requirements; particularly Fannie Mae

HOURS:
* Full - time, day or swing shift (Available to work any time between 5:00 a.m. to 8:00 p.m.)
* May involve working overtime, holidays, and weekends as requested

EMPLOYER COMMENTS:
"Our Bilingual Late Stage Collections Specialists will enjoy working in a state - of - the - art call center facility where quality service is priority and teamwork is valued. You will thrive in a high volume, high pressure environment, and display a comfort level in having difficult conversations. Using empathy, knowledge, and confidence, you'll identify and apply the correct solution to help customers retain their homes."

LOCATION: Beaverton 97005

Language skill requirement or preference: To communicate with customers whose primary language is Spanish
Job Classification:  Bill and Account Collectors

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employment outlooks, skills, training programs, related occupations, and more.
Compensation
Salary:   $14.00 per Hour
Plus Bonus
Benefits Offered:   Medical, Dental, Life Insurance, Retirement
Job Requirements
Experience Required:  At least 6 months
Education Required:  High School Diploma/GED Minimum Age:  18
  Gender:  N/A
Employer Will Perform:   Background Check, Drug Test
Please remember, to apply for these jobs you must be a U.S. Citizen, a Legal Permanent Resident, or otherwise authorized to work in the United States.
 

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