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Job Listing ID:  1107911        Job Title:   Early Stage Mortgage Collections Specialist              
Application Deadline:  Open Until Filled Job Location:  Beaverton
Date Posted:  06/24/2014 Hours Worked Per Week:  40
Computer Skills:  N/A Shift:   Day Shift, Swing Shift
Occupational Skills:  N/A Duration of Job:   Full Time, more than 6 months
How to apply for this position:
The employer has requested that WorkSource Oregon pre-screen all applicants for this position.  Please contact your local WorkSource Oregon office if you wish to apply for this job.

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Job Summary:  *****Opportunity Offered Through A Staffing Service*****

********Multiple Openings Available********

REQUIREMENTS:
* High School Diploma or equivalent
* Analytical and critical thinking skills to dissect and resolve complex servicing related issues in manner that a customer will understand
* Skills to communicate difficult / sensitive information
* Skills to handle, resolve, defuse and escalate issues
* Working knowledge of personal computers using Microsoft Word, Access, Excel, PowerPoint, and Outlook
* Skills to learn and utilize proprietary and vendor applications

PREFERRED:
* Bilingual English / Spanish
* 3 months Call Center, Collections, Mortgage Lending or Sales/Telemarketing experience
* Lotus Notes

JOB DUTIES:
* Answer customer inquiries
* Investigate customer accounts to correct any necessary errors regarding customer mortgages
* Perform collection activity on past due mortgage loans using specific procedures in a professional, helpful and timely manner
* Answer routine questions regarding a variety of account issues, including but not limited to, escrow accounts, balance and payment inquiries, interest rate changes, missing payment inquiries, address changes, and tax reporting information, requests for payoff and others
* Make outbound new customer calls as new loans board, utilizing available scripts and excellent customer service and collections skills
* Handle inbound and outbound calls to proactively collaborate with delinquent (3 - 29DPD) customers, third parties and attorneys
* Adhere to stated timelines and government or agency regulatory and servicing requirements
* Document all customer contact in accordance with established procedures
* Complete a root cause analysis during customer phone calls to determine their ability to pay and their understanding of their financial situation
* Meet call center performance metrics as set out by his / her team lead to partner with team members and leadership to achieve business objectives and goals
* Accept coaching and development feedback and use it to improve the delivery of the service provided
* Make recommendations to management and asset specialists that simplify the customer experience and improve our delivery timelines
* Understanding of government programs and GSE loan servicing requirements particularly Fannie Mae

HOURS:
* Full - time, day or swing shift (Available between 5:00 a.m. and 8:00 p.m.)
* Involves working overtime, holidays and weekends

LOCATION: Beaverton 97005
Job Classification:  Bill and Account Collectors

Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more.
Compensation
Salary:   $12.75 per Hour
Benefits Offered:   Medical, Dental, Life Insurance, Retirement
Job Requirements
Experience Required:  At least 6 months
Education Required:  High School Diploma/GED Minimum Age:  18
  Gender:  N/A
Employer Will Perform:   Background Check, Drug Test
Please remember, to apply for these jobs you must be a U.S. Citizen, a Legal Permanent Resident, or otherwise authorized to work in the United States.
 

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